Executive Summary
Booking a home or professional service is still slower and less certain than it should be. Customers call around to find someone available, wait without knowing when a provider will arrive, and often pay in cash with no clear route to a refund if something goes wrong. Providers, in turn, manage jobs through phone calls and messages, with little control over their schedule or earnings.
Servee24 set out to replace that with a single digital marketplace connecting customers with trusted service professionals. Customers book instantly or schedule ahead, track their provider live, pay securely and receive refunds quickly when needed. Providers manage bookings, availability and operations from their own app.
Gunpowder Innovations served as Servee24's end-to-end product and engineering partner. In six months we delivered the complete platform, owning product strategy, experience design, customer and provider apps, the booking and tracking infrastructure, payments and refunds, notifications and AWS cloud deployment.
Engagement at a Glance
Client: Servee24
Sector: On-Demand Services, Service Marketplace, Home & Professional Services
Scope: Strategy, UX/UI, mobile engineering, booking and tracking systems, payments, notifications, cloud infrastructure, QA and release
Products: Customer app, Provider app, customer and provider dashboards
Platforms: iOS and Android
Technology: Figma, Flutter, real-time tracking, payment gateway integration, AWS
Timeline: 6 months, concept to production
Delivery model: Single integrated product team
Business Context
Demand for on-demand services keeps growing, but much of the market still runs offline. Customers struggle to find verified professionals quickly, have no visibility once a job is booked, and face friction when paying or requesting a refund. Providers lose time coordinating jobs manually and have limited tools to manage availability or grow their business.
Servee24 aimed to modernise the full service journey, from discovery to payment, with a marketplace that builds trust on both sides and scales across service categories and locations.
Business Objectives
Make booking immediate with both instant and scheduled options
Build trust through transparency with live provider tracking and clear status updates
Remove payment friction with secure digital payments and a fast refund process
Empower providers to manage bookings, availability and operations independently
Keep everyone informed with real-time notifications at every step
Build for scale across categories, providers and regions
The Challenge
A two-sided marketplace only works if both sides trust it. The platform had to deliver a fast, predictable experience for customers while giving providers the control they need to participate reliably.
Real-time coordination. Bookings, provider availability and arrival tracking had to stay in sync across both apps.
Payment and refund integrity. Every transaction and refund had to be secure, traceable and quick to resolve.
Two distinct users. Customer and provider journeys had different goals but shared the same data and events.
Reliability at peak demand. Infrastructure had to handle bursts of bookings without delays or failures.
Simplicity. Booking had to take seconds, and provider tools had to be easy to use on the job.
Stakeholders & Users
Customers booking, tracking, paying for and reviewing services
Service providers accepting jobs, managing availability and tracking earnings
Servee24 operations overseeing bookings, providers, payments and refunds
Our Approach
We delivered the engagement as a single integrated team, with strategy, design and engineering working from one backlog and one shared architecture.
1. Discovery & Service Flow Design
We mapped the complete service journey for both customers and providers: discovery, booking, arrival, completion, payment and refund. This exposed the points where trust breaks down and where time is lost.
2. Experience Strategy
We designed the platform around a predictable flow: Find → Book → Track → Pay → Review. Every screen was built to keep the customer informed and the provider in control.
3. Design System & UX
We created a high-fidelity design system in Figma covering both apps and their dashboards, with mobile-first layouts and clear booking, tracking, payment and notification patterns.
4. Engineering & Integration
Customer and provider apps, booking and tracking services, payment integration and infrastructure were built in parallel against one shared data model.
5. Assurance & Release
Booking, tracking, payment and refund flows were validated end to end before launch.
Solution Overview
Instant & Scheduled Booking
Customers book a service immediately or reserve a preferred time slot, with availability shown upfront.
Real-Time Provider Tracking
Live location and ETA tracking show customers exactly when their provider will arrive.
Secure Payments
Protected payment workflows support cards, digital wallets and UPI.
Fast Refund System
A transparent refund process resolves issues quickly and maintains customer trust.
Provider Management
Providers manage bookings, availability and day-to-day service operations from their own app.
Notifications & Alerts
Real-time notifications cover booking confirmations, provider arrival, payments and service updates.
Customer & Provider Dashboards
Dedicated dashboards give each user a clear view of upcoming, active and completed jobs.
Technical Architecture
Client: Flutter apps for customers and providers on iOS and Android
Booking engine: Real-time management of instant and scheduled bookings against provider availability
Tracking: Live provider location and ETA services
Payments: Integrated gateway supporting cards, wallets and UPI, with refund management
Notifications: Push alerts for booking, arrival, payment and status events
Infrastructure: AWS cloud deployment designed for scaling under peak demand
Security & Reliability
Secure processing of payments and refunds
Protected handling of customer, provider and location data
Role-based separation between customer and provider experiences
Production-grade AWS environment built for uptime and scale
Quality Assurance
Service marketplaces depend on every booking going right. Our QA programme covered:
Instant and scheduled booking scenarios, including simultaneous requests
Live tracking accuracy and ETA updates
Payment success, failure and refund paths across all payment methods
Notification delivery across booking and job states
Functional, regression and device testing on iOS and Android
Outcomes
Faster, more efficient booking for customers
Greater transparency through live provider tracking
Secure, reliable payments and refunds
Better provider control over bookings and availability
Smooth, responsive interactions across both apps
Stable, scalable AWS infrastructure ready for growth
Capabilities Delivered
Product Strategy & Service Design
UX/UI Design & Design Systems
Cross-Platform Mobile Engineering
Real-Time Booking & Tracking Systems
Payment & Refund Integration
Service Provider Applications
Notifications Infrastructure
Cloud Infrastructure
Quality Assurance & Release Management
Technology Stack
Design: Figma
Mobile: Flutter (iOS & Android)
Core services: Booking engine, live tracking, notifications
Payments: Cards, digital wallets, UPI, refund management
Cloud: AWS
Conclusion
Servee24 brings the reliability people expect from modern apps to a market that has long run on phone calls and cash. Customers can book, track, pay and get refunds with confidence, and providers have the tools to run their work on their own terms.
Gunpowder Innovations delivered the platform end to end, combining service design, mobile engineering, real-time systems and cloud infrastructure in one team to build a marketplace ready to scale across services and regions.
